Terms and Conditions

A Website that can be accessed via Internet search and/or social media or phone applications. www.pianeta.co

It provides you with the contents and services available on the Site in accordance with the following terms and conditions, our Privacy Policy and other terms, conditions and policies that you may find through our Site regarding specific functions, features, offers or customer service, all of which are considered part of or included in these Terms and Conditions.

Your access to or use of the site constitutes your acknowledgment that you have read, understood, and agreed to be fully bound by these terms and conditions without restriction or condition.

intellectual property

We grant you personal, non-transferable, revocable permission to use the software we make available to you as part of the Website, for the sole purpose of enabling you to use and enjoy the benefits of our Services, as determined by Pianeta and in the manner permitted by the Terms and Conditions.

Commercial use or use on behalf of others is prohibited, unless expressly permitted by us in advance in writing. Any breach of these terms and conditions shall result in the immediate revocation of the license granted under this paragraph without notice to you, and without prejudice to any other rights.

All copyrights, trademarks, trade names, trade dress, designs and “features” of the Website and any other intellectual property, materials and other rights associated with the Website, including the software, HTML and other code used in the Website, page headers, images or Texts, illustrations, layouts, logos, designs, icons, images, software, music clips, downloads or video clips (collectively, “Intellectual Property”) are, and shall remain at all times, the property and inherent right of Bayanita and/or are the property of their respective owner. It is also protected by the Kingdom of Saudi Arabia and international trademark and copyright laws.

The Intellectual Property and all other materials displayed on our Website may be accessed, displayed, downloaded and printed solely for personal, non-commercial use, as expressly permitted by Pianeta and/or Pianeta's third party licensors (1) provided that you do not modify or alter the Intellectual Property. In any way

(2) Do not provide or make intellectual property available to any third party as a form of trade. You will not acquire any copyright, trademark or other proprietary rights whatsoever in connection with the Intellectual Property. You do not acquire any license, right or interest in any materials or software as a result of your use of this website or your access, viewing, downloading or printing of intellectual property.

You may not copy (except as set out above), publish, broadcast, distribute, display, modify, create derivative works from, sell, participate in any sale of, or exploit in any way any intellectual property material or from our Website, whether entirely Or partially. Intellectual property may only be used as a shopping resource. Any other use of the Intellectual Property, including copying, modifying, distributing, broadcasting, republishing, displaying or performing it, is strictly prohibited.

Pianeta is the exclusive owner or exclusive licensee of the intellectual property (as applicable), and is the exclusive licensee of the domain name www.pianeta.co

Bayanita may provide content owned by third parties (“Third Party Content”) or links to third party websites (“Third Party Sites”) as a service to those interested in such information. Bayanita does not monitor, endorse or have any control over any Third Party Content or Third Party Sites, and the inclusion of links to Third Party Content or Third Party Sites does not imply any affiliation or relationship between Bayanita and the relevant third parties.

Pianita does not guarantee or endorse the accuracy or completeness of any Third Party Content or any Third Party Sites. Pianita is also not responsible for updating or reviewing Third Party Content or Third Party Sites. Your use of Third Party Content and Third Party Sites is at your own risk. Third-party content, including comments from users of third-party content provided to Bayanita, do not necessarily reflect the views of Bayanita.

In light of the above, Pianeta will not be liable for any reason whatsoever for third party content and/or third party sites, including but not limited to the provision of external resources, content, commercial advertisements, products, services or any other information or data. Available on the website or from external sources.

terms of sale

1- Eligibility

Purchasing products through the Website is restricted exclusively to parties who can legally conclude contracts on the Internet in accordance with the laws of the Kingdom of Saudi Arabia.

In order to make purchases on the Website, you must provide your personal data, including your real name and surname, a valid mobile phone number, a valid email address, payment details, a valid billing address and other information required as prescribed. You also represent and warrant that the payment details you provide are valid, complete and correct, and confirm that you are the person referred to in the billing information provided.

The Website is only available to persons who meet Pianeta's eligibility and electronic payment requirements, namely those who hold a valid credit card issued by a bank acceptable to Pianeta, and those who have authorized us to charge their credit cards for the total price of the products they purchase, including any Taxes or delivery fees, if any. Products purchased are for personal use or as a gift only, and may not be resold or used for commercial purposes or to achieve any other commercial gain. Pianita reserves the right to impose limits on multiple quantities of an item shipped to one customer or address.

When you order a product(s), you expressly authorize Pianita to verify your credit card and to transmit, send or otherwise obtain your credit card information or credit reporting information (including any updated information) to or from third parties to authenticate your identity and verify the authenticity of Your credit card and to obtain initial authorization to use the card and/or authorize individual purchases, as we deem necessary. You agree that we may use the personal information you provide for the purpose of conducting anti-fraud checks, and that such personal information may be disclosed to a credit reference or anti-fraud agency, which may keep a record of that information.

the age:

Limiting the age, those under the age of eighteen cannot use the application except under the supervision of parents, to limit requests that are returned for no reason.

2- Order products

The products available on the Website, including any samples or gifts with purchases that Pianeta may offer to you, are for personal use or gifts only. You may not sell or resell any products you purchase or otherwise obtain from Pianeta.

There may be a slight difference in the design of the outer appearance (package - carton) of the product received by the customer and the image displayed on the Pianita website due to the issuance of a newer design for the packaging or outer carton of the product by the manufacturer.

But this does not mean that the content of the product is different, and Bayanita guarantees you that, and always strives to update and renew the images displaying the products periodically.

Products offered for sale on the Website are subject to acceptance and availability. If, for any reason after placing an order for a product(s), we are unable to supply a particular product, we will inform you as soon as possible and will cancel your entire order.

All applications are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including inaccuracies or errors in product or pricing information, our inability to obtain authorization for collection, delivery restrictions applicable to a particular item, or because The ordered item does not meet our quality control standards and is being withdrawn, or because you do not meet the eligibility criteria set out in the Terms and Conditions or due to any other issue we discover.

Pianita will keep a record of your transactions for a period of at least ten years and will retain that record for a reasonable period.

Once your order has been placed, you will receive an email with details of your order. This email is not an acceptance of your order, but rather a confirmation that we have received your order.

One of our agents will contact you to confirm your order. In the event that our agent is unable to reach you at the number you provided when registering, you will receive an email to which we ask you to respond to confirm your order. Even if there is no confirmation, the initial request will also be processed.

If you do not cancel the order, acceptance of your order will be complete when we finish filling it. \ At this moment you will receive a second email to confirm that your application has been accepted and sent. Accordingly, the sales contract will be concluded in the Kingdom of Saudi Arabia at the moment of approval, and the language of the contract will be Arabic. Neither our third party payment processor nor our nominated carrier has the authority to accept an order on Pianeta's behalf.

We may refuse to process a transaction for any reason and may refuse to transmit to anyone at any time in our sole and absolute discretion. We will not be liable to you or any third party for our withdrawal of any product, including any samples or gifts with purchases, from the Website, whether or not that product is sold, nor will we have any liability for our deletion, testing, proofreading or editing. For any materials or content on the Website, our refusal to process a transaction, or our invalidation or suspension of any transaction after processing has been initiated.

We make every effort to ensure that all details on the Website are accurate, however from time to time we may discover an error in the prices of products. If we discover an error in the price of a product included in your order, we will inform you as soon as possible. We will not be obligated to accept or fulfill an order for a product advertised at an incorrect price, and we reserve the right to cancel such an order that has already been accepted or is on its way to you. If you order a product with an incorrect price, we will send you an email or call you to inform you that we have not accepted your order and/or that your order has been cancelled. If you have already paid for the product(s), we will refund the full amount as soon as we are able to do so. If these products are returned while they are on their way to you, we will process the refund to you as soon as we receive the products.

By confirming your purchase at the end of order processing, you agree to accept and pay the full amount due for the product(s) as set out in your order, including any delivery charges applicable to that order.

3-Prices and payment policy

Prices include VAT applicable on the day of order. Any change in the applicable value-added tax rate will be automatically reflected in the price of the products that Pianeta offers for sale on its website.

Value added tax

Prices include VAT applicable on the day of your order. Any change in the applicable value-added tax rate will be automatically reflected in the price of the products sold by Pianeta through its website.

All forms of payment via credit cards are subject to data verification and authorization by the card issuer. If the credit card issuer refuses to authorize payment, we will not be liable for any delay or non-delivery. We will cancel your order and may contact you to choose an alternative method of payment.

The data on the credit card used for payment must exactly match the credit card holder's information on file with the card issuer. Payment will be approved and placed on hold when you place your order and the amount will be deducted from your account when Pianeta finishes sending your order. You also confirm that the credit card used is yours or that you have been specifically authorized by the credit card owner to use it.

No credit card data will be stored, sold to, offered to or rented to any third parties except in relation to the online payment gateway service provider we use.

4-Delivery

Pianita delivers products within the Kingdom of Saudi Arabia, and according to our estimate, your order is expected to arrive within two (2) to seven (7) business days, starting from the day your order is confirmed via email, depending on your region.

Delivery charges, if any, will be added to the order price and will be displayed in your local currency separately on the order form during the payment inspection and review process.

If there is no one to receive your order, you will have the option to arrange an alternative delivery time or obtain additional information about receiving your order from the delivery company. If you are unable to receive your order on the second delivery attempt, you may have to pay an additional delivery fee for any delivery attempt. Other.

Orders are delivered from Saturday to Thursday, excluding Friday and official holidays.

6- Cancellation, returns and exchange policy

At Pianeta, our goal is to ensure that our customers are satisfied with their purchases from us.

In order to ensure your safety, Pianita does not allow the return or exchange of its products, except for products that arrive to you damaged only.

Cancellation

We understand that sometimes you may change your mind about a purchase. If you change your mind before receiving your order, simply call Customer Service on 0509550491 to cancel your order, and we will do our best to cancel it provided that your order has not already been fulfilled.

If this happens, we will treat the cancellation as a return. In any case, you can always contact our customer service, they will be happy to assist you.

Offers and discount coupon:

You can benefit from the Visa discount, Apple Pay discount as an additional discount with the discount coupon, offers and discounted products.

Other discounts, such as: discount coupon, Qitaf Al Tamayoz discount, cannot be used on discounted offers and products.

Wallet balance

It is a financial amount belonging to the customer that he can fully benefit from in purchasing operations.

In the event that a damaged product arrives or there is a shortage in the ordered products, the customer will be compensated with an amount of money in the wallet equal to the damage caused after contacting customer service.

You can get credit through gifts, or credit from Pianeta offers

The balance of compensation and gifts is not limited to a specific period, while the balance of Pianita offers is limited to a specific period depending on the duration of the existing offer.

When the order is completed by the customer, the full amount in the wallet is deducted immediately with any order, and then the remaining amount is paid by the customer using one of the available payment methods (Visa, Apple Pay, or payment upon receipt).

Miscellaneous provisions

We reserve the right to amend these terms and conditions at any time without notice to you. Any amendments to these terms and conditions will be effective once they are posted on our website. Your continued use of the Website (or any of our other websites) following any such change will mean that you agree to be bound by the revised terms and conditions. Please read the terms and conditions and review them frequently. If you do not agree to any change in the terms and conditions, then you must immediately stop using the website.

These terms and conditions constitute the entire legal agreement between you and Pianeta, govern and regulate your use of the website and all services and products available on it, and completely replace any previous agreements between you and Pianeta in relation to the same purpose.

You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you, and Pianeta may discontinue providing the Services (or from providing any features contained therein) to you or to users.

You understand and understand that Pianeta grants the operators of public search engines permission to use spiders to copy materials from the Site for the sole purpose of creating publicly available search indicators that include the materials, and Pianeta reserves the right to revoke these exceptions, either generally or in specific cases.

You understand and acknowledge that you are solely responsible for (and that Bayanita has no liability to you or to any third party) for any breach of your obligations under the Terms and Conditions and for the consequences (including any loss or damage which Bayanita may suffer) of any such breach.

Pianita's failure to exercise or enforce, or delay in exercising or enforcing, any legal right or remedy shall not be construed as a formal waiver of Pianita's rights.

You and Pianeta are independent contractors, and these Terms and Conditions, including but not limited to the submission, transmission, broadcast or distribution of Your Content, whether in whole or in part, do not and will not constitute a partnership, joint venture, employment, franchise or agency relationship between you and Pianeta. Neither party has the authority to bind the other party or impose obligations on its behalf without the prior written consent of the other party. Neither party is authorized to act as an agent or representative of the other party or on behalf of the other party in any other capacity not expressly set forth in the Terms and Conditions. Neither party (or any of its agents) may declare that it represents the other party or is authorized to act as its representative or consider itself to be its representative, nor may any party impose on the other party any responsibility or obligation on its behalf or in its name, unless specifically provided for. In these terms and conditions.

If any provision of these Terms and Conditions is determined to be illegal or unenforceable, the remaining terms and conditions shall not be affected and shall remain in full force and effect.

These terms and conditions are available in English and Arabic. In the event of any conflict between the English text and the Arabic text, the Arabic text shall prevail.

These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia, and all disputes arising from the enforcement of these terms and conditions are subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.

Your rights

If you have any questions about the Terms and Conditions or any aspect of your order.

info@pianeta.co We ask that you contact us via email